Greenfield

07 四月 2019

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退款政策

Refund Policy

This Policy is in the English language only, which language shall be controlling in all respects, and all versions hereof in any other language shall be for accommodation only.

退款政策

本政策仅以英文为准,在所有方面应以该种语言为准,并且以任何其他语言撰写的所有版本均仅用于出于方便的参考。

Participants referred to in this Policy are Participants enrolled at The Greenfield Forest School (hereafter as “the School”) including YES! Event, YES! Camp, YES! Project and other formal or informal education services (hereafter as “Education Services”). There are a number of conditions that must be fulfilled for a Participant to attend the Education Services. These include:

  • Payment of all tuitions and extra costs (if applicable) for the Education Services as outlined in the School documents
  • Compliance with rules of The Greenfield Forest School (see the School Rule)
  • A high standard of behaviour in all situations

本政策中的学员指在绿野·森林学校(以下简称“学校”)注册的参与者,包括 YES! Event(活动)、YES! Camp(露营)、YES! Project(项目)和其他正式或非正式的教育服务(以下简称“教育服务”)。参与这些教育服务的学员必须满足许多条件。它们包括:

  • 支付学校文件中所列的参与这些教育服务的全部学费和额外费用(如果适用)
  • 遵守绿野·森林学校的校规(参看校规)
  • 在所有的情况下,都保持较高的行为标准

In addition:

  1. Participants are expected to behave in an orderly, courteous manner and to show consideration towards other people.
  2. Participants are to be dressed appropriately at all times (see YES! Camp Packing List for reference).
  3. YES! Camp participants are required to attend all activities and outings, to be on time, and to remain at the camp throughout the day.

此外:

  1. 学员被期望表现出有序、礼貌的举止,并表现出对他人的关怀。
  2. 学员必须始终穿着适当(请参阅《露营装备清单》)。
  3. YES! Camp(露营)学员必须按时参加所有营地活动和外出,并全天待在营地。

If the above rules are breached, or any of the situations listed below occur, the Terms & Conditions (hereafter as “the Agreement”) listed in this Policy may be terminated. If a Participant wishes to withdraw from the Agreement, the leaving process must be followed.

如果违反以上规则或发生以下任何一种情况,本政策所列条件与条款(以下称“协议”)则可能会被终止。如果学员希望退出这个协议,则必须遵循退出程序。

Circumstances in which the School may terminate the tuition service:

  • Provision of false or misleading information about the Participant on enrolment
  • Inadequate participation by the Participant in activities required by the Education Services
  • Failure by the parent/child to pay tuitions and/or fees
  • In the event of criminal behaviour by the Participant

学校会终止学费服务的情况:

  • 在注册时提供了关于学员的虚假或误导性信息
  • 学员不愿充分参加教育服务所要求的活动
  • 家长/子女未能支付学费和/或费用
  • 如果学员有犯罪行为

Terms and Conditions

The enrollment of the Education Services provided by The Greenfield Forest School (hereafter “the School”) is a contract for the provision of tuition services made between the School and the Parent(s) (hereafter as “the Parent”). This contract is subject to the terms and conditions stated below.

  1. In consideration for the payment by the Parent of the Education Services tuition (GST inclusive where applicable), the School agrees to enter into a contract to supply Education Services for and to the Parent(s).
  2. NOT included in these tuition fees are food, accommodation, clothing and general stationery costs. However, the tuition fees of YES! Camp do include the accommodation and food duration of the camp experience. Traffic costs are varied, it is the Parent’s responsibility to confirm with the School before the commence of the Education Services.
  3. All persons who benefit from the Education Services in New Zealand (hereafter as “Participants”) must have personal medical and travel insurance.
  4. The Greenfield Forest School is a drug-free and smoke-free environment. No drugs, tobacco products, or alcohol are permitted at the School. Any infringement of this provision will result in the Participant being repatriated at the Participant’s Parent’s expense.
  5. The School must be notified as soon as possible about any change of address or guardianship. This information is required before any such change takes place.
  6. All participants attending camp must reside at the accommodation provided by the camp.
  7. Camp participants are required to attend camp activities each day, unless ill or otherwise unavoidably detained.
  8. Participants are required to obey all the School rules, and the laws of New Zealand.
  9. For international Participants, by signing the enrolment application form (whatever format it should be), the Parent confirms to the School that, at the date of signing the application form, they are not a resident of New Zealand for the purposes of the New Zealand Goods and Services Tax Act 1985. The Parent agrees to notify the School immediately if (at some time in the future while this Agreement is in force) the Parent does become a resident of New Zealand for the purposes of the New Zealand Goods and Services Tax Act 1985.

条款与条件

注册绿野·森林学校(以下简称“学校”)提供的教育服务就构成了学校和家长(以下简称“家长”)之间签订的提供教育服务的合同。本合同受以下条款与条件的约束。

  1. 在考虑到家长支付教育服务学费(包括适用的GST)的情况下,学校同意订立一项为家长提供教育服务的合同。
  2. 这些学费中不包括食物、住宿、服装和一般文具费用。 但是,YES! Camp(露营)学费确实包括露营期间的住宿和饮食。交通费用各不相同,家长有责任在教育服务开始之前与学校确认。
  3. 所有在新西兰教育服务中受益的人(以下称“学员”)必须拥有个人医疗和旅行保险。
  4. 绿野·森林学校是一个无毒品,无烟的环境。禁止在学校中使用任何毒品,烟草制品或酒精。任何违反此规定的行为都会导致学员被遣返,费用由学员的家长负担。
  5. 任何地址或监护权的变更必须尽早通知学校。在进行任何此类更改之前,就应该提供这些变更信息。
  6. 所有参加露营的学员必须居住在营地提供的住所内。
  7. 参加露营的学员必须每天参加营地活动,除非生病或因其他原因不可避免地缺席。
  8. 学员必须遵守所有的校规和新西兰法律。
  9. 对于国际学员而言,签署入学申请表(无论采用何种格式)即意味着家长向学校确认,在签署申请表之日,他们不是新西兰居民。如果(当本协议生效后的未来某个时间点)他们确实成为了新西兰居民,家长同意立即通知学校 。这些要求出于满足 1985年《新西兰商品和服务税法》的目的。

Refund

This schedule is developed to provide clear guidelines for a refund of prepaid tuitions and fees for the Education Services.

  1. The provisions of the Consumer Guarantees Act, The Fair Trading Act and the Education Act will be adhered to with regards to any consideration of fee refunds.
  2. Refund of fees will be considered only after a signed, written request from a Parent or legal guardian has been received by the School management team set out the special circumstances of the claim.
  3. If the Participant of the Duke of Edinburgh’s International Award to withdraw after registration, no refund will be made.
  4. For other Education Services, if the Participant wishes to withdraw after commencing the Education Services, no refund will be made except in exceptional circumstances (see clause 11).

退款

制定本议程是为了提供明确的指导原则,以退还学员的预付教育服务学费和费用。

  1. 关于退款的任何考虑,将遵守《消费者保证法》,《公平交易法》和《教育法》的规定。
  2. 只有在学校管理团队收到家长或法定监护人签名的书面请求并列明退款主张的特殊情况时,退款的申请才会给予考虑。
  3. 爱丁堡公爵国际青年奖励计划的学员在注册后退出,将不会获得退款。
  4. 就其他教育服务而言,如果学员在教育服务开始后希望退出,将不会获得退款。特殊情况除外(参见第11款)。

YES! Event and Similar

  1. There are no refunds if the Participant withdraw from YES! Event or similar .
  2. The School does offer credits which can be used towards any YES! Event or similar courses provided by the School within a year.
  3. Credit will be transferred only after a signed, written request from the Parent or legal guardian has been received by the School management team before the relevant online registrations close.
  4. An administration fee of $5 or 20% of tuition whichever is higher will be charged.

YES! Event 和类似活动

  1. 学员从 YES! Event 或类似活动中退出,将不会获得退款。
  2. 学校提供信用额,在一年内使用信用额可以参加 YES! Event 或学校提供的类似活动。
  3. 只有在相关的在线注册关闭前,学校的管理层收到家长或法定监护人签字的书面申请,信用额才会被转换。
  4. 管理费,$5 或20%的学费,取其中较高者,将被收取。

YES! Camp and Similar

  1. If the written withdrawal request is received by the School management team fourteen (14) days before the commencement of the YES! Camp or similar, the fees will be refunded in full minus the sum of a $200.00 administration fee and costs already incurred (see 12a).
  2. Any withdrawal within fourteen (14) days (including the fourteenth day), there are no refunds.
  3. A full refund, less the sum of administration fee of $200.00 and costs already incurred (see 12a), will be made if the international Participant is not granted a visa.
  4. If the Participant wishes to withdraw after commencing the YES! Camp or similar, no refund will be made except in exceptional circumstances. These may include the Participant withdrawal due to serious illness of the Participant or because of a death or serious illness of a close family member. In that event, medical proof will be asked for, and the refund will be calculated in accordance with paragraph 12a.
    1. Where the Participant withdraws from YES! Camp or similar activities at the School and is eligible to receive a refund, the School may refund to the person who paid the fees but any amount of refund will not exceed the amount that the School has received. In these case, under New Zealand law the School must retain amounts to cover costs already incurred and return the balance to the parents. Such retain amounts include but not limited to:
      1. Administration fees of $200.00;
      2. Costs to the Education Services already incurred including but not limited to activity bookings, food and accommodation booking costs for the Participant up to that time;
      3. Components of the fee committed for the duration of the Education Services including appropriate proportions of salaries of the School staff (including support staff) and volunteers;
      4. An amount that in the School management team’s opinion reflects the use made by the Participant in the Education Services of the School’s capital facilities and resources;
      5. All other fees and costs prescribed by the School management team.
    2. No refunds will be made in the following circumstances:
      1. Applications made after the second half of the Education Services have commenced will not receive a refund.
      2. Where the Parent wishes to withdraw from the Agreement after the international Participant has arrived in New Zealand.
      3. Where Participants are asked to leave the School because of misbehaviour, poor attendance or violation of the School rules.
      4. Where Participants quit for any reason other than A) the Participant’s serious illness or B) the death or serious illness of a close member of the family.

YES! Camp 和类似露营

  1. 如果学校管理团队在 YES! Camp 或类似露营开始前十四(14)天收到书面退出申请,扣除200纽币管理费和已经发生的实际费用(参看第12a款)后,全额退款。
  2. 任何在露营开始前十四(14)天内(含第14天)的退出,将不会获得退款。
  3. 国际学员,如果未获得签证,扣除200纽币管理费和已经发生的实际费用(参看第12a款)后,全额退款。
  4. 如果学员希望在露营开始后退出,除非有特殊情况,否则将不予退款。这些特殊情况可能包括学员因其严重疾病或因其亲属的死亡或严重疾病而返回家中。在这种情况下,要求提供医学证明,且退款将根据第 12a 款进行计算。
    1. 如果学员退出 YES! Camp 露营或类似活动并有资格获得退款,则学校可以将退款退还给支付费用的人,但任何退款金额均不得超过学校已收到的金额。在这种情况下,根据新西兰法律,学校必须保留款项以支付已经发生的费用,并将余额退还给家长。此类保留金额包括但不限于:
      1. 管理费200纽币;
      2. 已经发生的教育服务费用,包括但不限于当时学员的活动预订、食物和住宿预订费用;
      3. 教育服务期间承诺的费用,包括学校人员(包括支持人员)和志愿者的适当比例的工资;
      4. 学校管理团队认为这笔费用可反映参加教育服务的学员对学校基本设施和资源的使用;
      5. 学校管理团队规定的所有其他费用。
    2. 以下情况,将不能获得退款:
      1. 申请在露营的后半程已经开始之后提出退出,将不会获得退款。
      2. 国际学员已经抵达新西兰后,家长希望退出协议。
      3. 由于行为不当,出勤率低或违反校规而要求学员离开学校。
      4. 如果学员由于 A)学员的严重疾病或 B)亲属的死亡或严重疾病以外的原因而退出。

Cancellations Due to the School

  1. In the very unlikely event that the School is forced to cancel the Education Services due to the own reasons of the School, the School does offer credits which can be sued towards any Education Services at the School within a year.
  2. In the event that the School is forced to cancel the Education Services due to 3rd party entities’ reason, the refund policy(ies) of the 3rd party entity(ies) will be followed.

学校提出的取消

  1. 在极少数情况下,学校自身原因而被迫取消教育服务,学校会提供可在一年内用于学校任何教育服务的信用额。
  2. 如果学校由于第三方机构的原因而被迫取消教育服务,则将遵循第三方机构的退款政策。

Cancellations Due to Force Majeure

  1. Cancellations due to force majeure will not be refunded.
  2. “Force Majeure” defines as any cause beyond the School’s and the Parent’s reasonable control, including law or regulation; action or inaction of civil or military authority; inability to obtain any license, permit, or other authorisation that may be required to conduct operations on or in connection with the property; unusually severe weather; fire; explosion; flood; insurrection; riot; labour disputes; inability after diligent effort to obtain workmen or material; delay in transportation; and acts of God (but except of any obligation to pay money).

不可抗力造成的取消

  1. 因不可抗力而造成的取消,将不能获得退款。
  2. “不可抗力”是指超出学校和家长的合理控制范围的任何原因,包括法律或法规;民事或军事当局的作为或不作为;无法获得在进行操作可能需要的任何许可,许可证或其他授权;异常恶劣的天气;火灾;爆炸;洪水;暴动;暴乱;劳资纠纷;在努力寻找工人或材料后的无能为力;延误运输;以及上帝的作为(但不包括任何付款义务)。

Ratified by Nigel Zhang on April 7, 2019
Due date for Policy Review: April 7, 2022

张宁于2019年4月7日批准本政策
本政策审查的截止日期:2022年4月7日